* If you have invested in the program alone.

I have held nothing back in creating this program for you. I want you to be blown away, and feel amazing after you complete this program. If you follow 95% of the program and aren’t thrilled with your results, simply email me your completed homework, explaining why you weren’t completely satisfied with the program and I will refund your purchase, no questions asked.

*If you have invested in the program & 1 to 1 coaching.

You will get the program part refunded with the same condition as above.

There are absolutely no refunds on Coaching because once we spend our time with you, we can’t get it back. We cannot guarantee results in a coaching or consulting relationship because the results depend on your openness to being coached and your willingness, commitment to do the work in a consistent manner.

If you are not completely satisfied with your investment and are on a payment plan, you may request we stop collecting on future payments. It is rare, but it does happen that a coach and client may be ill-matched and it is best for both parties to go their separate ways.

Upon providing a deposit or full program payment you are authorizing shanshan-gong.com to process your payment. Upon approval of your application, you are responsible for full payment of fees for the program. No refunds will be issued if you are accepted into the program and all installments must be paid on a timely basis.

Finally, a great deal of energy, time, thought and heart goes into preparing for and being present on our calls together.  If you’re late for your appointment, you lose that time.  If you don’t show, you’ll still be charged in full. In turn, we promise to honor our appointments and be on time as well.